Refund Policy

Store credit

Purchases on Arkos are paid from your Arkos balance, which is store credit; a custom order agreed with our team is invoiced separately. Top-ups are final: credit can't be withdrawn, transferred to another account, or refunded to a card or crypto wallet. Any refund we issue goes back onto your balance, ready to spend on anything else here.

Full-access accounts — the warranty window

Every full-access account carries the warranty shown on its listing, and the countdown is on your order page. Inside that window:

• Press Check account works on the order at any time — it signs in and tells you whether the account is still good.
• If the check fails, press Get my money back. That opens a dispute with the account's original seller; once it settles — usually a few minutes, occasionally longer — the full amount you paid is credited to your Arkos balance. The order page updates on its own.
• Prefer a replacement? Open a ticket with your order number and we'll swap it instead.

Taking full access — having the email password and authenticator released to you — ends the warranty, so do it once you're sure you're keeping the account.

Keys

If an NFA key or cheat key fails to activate within 1 hour of delivery, open a ticket with your order number and we'll replace it. NFA accounts are shared access by nature and carry no ban warranty.

Before you buy

Read the listing carefully — hours, region and what's included are all stated there. By completing a purchase you agree to this policy. If anything is unclear, ask us before you top up.