Support

Contact us

Tickets on Discord 24/7, usually answered within a couple of hours. Email gets a reply within 24 hours.

How do I receive my account after purchase?

Your account details appear on your order page (Account → Orders) the moment payment clears — nothing is sent by email. Most orders are delivered within seconds; a few can take a couple of minutes.

What payment methods do you accept?

You pay from your Arkos balance. Top it up by card through our Shopify checkout, or with crypto (BTC, ETH, LTC, USDT and more) — crypto top-ups get a 5% bonus. Card details are never handled on this site.

What is your refund policy?

Full-access accounts carry the warranty shown on their listing. Inside that window use Check account works on your order page; if it fails, Get my money back credits the full amount to your Arkos balance. Store credit itself is non-refundable and never goes back to a card. Full details on the Refund Policy.

Are your cheats undetected?

Check the Status page before every session — it shows each product's live state (Undetected, Testing, Updating, Detected and so on). A product that gets detected is marked Updating until a new build ships.

How long do cheat subscriptions last?

Day, week and month keys are available for most products. Time starts when you activate the key, not when you buy it.

What is an NFA account?

NFA (non-full-access) accounts come as a key that signs you into Steam through the Arkos Loader — you can play, but you can't change the email or password. Full-access (FA) accounts give you the email and authenticator so you can take complete control.

My account was banned, can I get a replacement?

Full-access accounts are covered inside their warranty window for problems not caused by you. Bans for cheating, chargebacks or sharing are not covered, and NFA accounts don't carry a ban warranty.

How do I activate my cheat?

Your licence key and loader link are on your order page (Account → Orders) as soon as payment clears. Run the loader as administrator, enter the key and follow the on-screen steps. Guides: Cheat setup and Loaders.

Contact

Send us a message

Open a private ticket — only you and the Arkos team can read it. Include your order number if it's about an order.

Sign in to open a support ticket.

Discord support

Fastest — usually within a couple of hours

Open a ticket in our Discord. Available 24/7.

Email support

Reply within 24 hours

For business enquiries or anything detailed:

support@arkosdlc.com

Before contacting support

Have your order number ready and check the FAQ above. For an account that isn't working, run Check account works on the order page first — it's what we'll do too.