Help & Support
Find answers to common questions or get in touch with our support team.
Quick Help
Frequently Asked Questions
Find quick answers to common questions
How do I receive my account after purchase?
After completing your purchase, you will receive an email with your account credentials instantly. You can also access your purchase history and download account details from your dashboard. Most orders are delivered within 1-5 minutes.
What payment methods do you accept?
We accept all major payment methods including Credit/Debit Cards (Visa, Mastercard, Amex), PayPal, Cryptocurrency (BTC, ETH, LTC, USDT), and various other regional payment methods through our secure payment processor.
What is your refund policy?
We offer refunds for accounts that don't match the description or are already claimed. Refund requests must be made within 24 hours of purchase. Digital products that have been accessed or used are not eligible for refunds. Contact support with your order ID for assistance.
Are your cheats undetected?
We work hard to keep our cheats undetected. Check the Status page for real-time detection status of each product. We recommend checking status before each gaming session. If a cheat gets detected, affected users receive compensation or free replacement keys.
How long do cheat subscriptions last?
Cheat subscriptions vary by product. We offer Day, Week, and Month options for most cheats. The subscription period begins from the moment of activation, not purchase. You can check remaining time in your dashboard.
What is an NFA account?
NFA (No Full Access) accounts are accounts where you cannot change the email. They're cheaper but come with some limitations. FA (Full Access) accounts allow complete control including email changes. Check product descriptions for specific access levels.
My account was banned, can I get a replacement?
Replacement policies vary by product. Most FA accounts include a warranty period (check product description). Bans caused by user actions (cheating, chargebacks, sharing) are not covered. NFA accounts typically don't include ban warranties.
How do I activate my cheat?
After purchase, you'll receive a license key and download link. Download the loader, run it as administrator, enter your license key, and follow the on-screen instructions. Detailed setup guides are available in our Discord server.
Still need help? Contact us
Send us a message
Discord Support
Fastest Response - Under 2 hours
Join our Discord server and open a support ticket for the fastest assistance. Our team is available 24/7.
Email Support
Response within 24 hours
For business inquiries or detailed support requests:
support@arkosdlc.comBefore Contacting Support
Please have your Order ID ready and check the FAQ above. For cheat issues, always check the Status page first to ensure the product is operational.