FAQ & Forum
Ask anything — publicly so others can help, or privately if it involves your order.
Private support
Only you and the Arkos team can see it. Use this for orders, payments, refunds or anything with your account details in it.
Public support
Anyone can read and answer it, so setup questions usually get solved faster. Keep order and account details out — and credit whoever helps you.
Cheat setup
Rust, Fortnite, R6, Apex, Marvel Rivals, Roblox, Dead by Daylight, Deadlock and Squad all work the same way — external software with its own loader. Get it running on defaults first, then make it yours.
First run
- Follow the instructions that came with your product — they override anything general here.
- Get it loading with default settings before touching a config.
- Test somewhere private first, not in a live match.
Configs
Configs are loaded from a specific folder that differs per product. Ask on a ticket with your product name and we’ll tell you exactly where yours goes.
Licences and HWID
Most products bind to one machine. Changing hardware or reinstalling Windows can need a reset — open a private ticket with your order number and we’ll sort it.
After a game update
Expect downtime. Check the status page rather than reinstalling — reinstalling won’t fix a product that’s waiting on an update.
Some of this depends on which product you bought — per-product config folder paths; which products bind to hwid and how a reset is requested. Open a ticket below with your product name and we’ll give you the exact answer.
Cheat setup tickets
First-time setup, settings and configs. · show all
Sign in to open a support ticket.
No public tickets under Cheat setup yet. Open one and it shows up here.
Common questions
Delivery
How do I receive my account after purchase?
The moment your payment clears, the account details appear on your order page (Account → Orders). Nothing is sent by email — open the order to see the login, password, email and any codes.
How long does delivery take?
Seconds for almost every order — credentials appear on your order page the moment payment clears. If a listing fails our final check we swap in an equivalent one automatically; on the rare occasion an order needs a manual check it shows as Processing (or Needs attention) on your orders page and we sort it within 24 hours.
Can I change the email and password on my account?
Yes, on a full-access account. Once you take full access from the order page you hold the email and authenticator and can change both — do it straight away. NFA accounts can't be changed: you play through the Arkos Loader instead.
Payments
How do I pay for an account?
With your Arkos balance. You top your balance up first, then buying is one click and delivery is instant — there's no card page between you and the account. Your balance is store credit for this site: it never expires, but it can't be withdrawn or transferred, so only top up what you mean to spend here.
What payment methods do you accept?
Card through our Shopify checkout, or cryptocurrency including Bitcoin and Ethereum — these are how you top your balance up. Crypto top-ups get a 5% bonus. Payments are processed by our providers and card details are never handled on this site.
How long does a top-up take to show?
Usually seconds by card, and a minute or two by crypto once the network confirms it. It can occasionally take a few minutes, up to 10. It lands on its own and your balance updates by itself, so please don't pay twice — if something looks stuck, message us before sending more.
What is a custom order?
A custom order is a direct payment to us for something you've agreed with our team — a special request, a bulk deal, or anything we've quoted you outside the normal store. It has nothing to do with your balance: it isn't taken from your credit and paying one adds nothing to it. You get your own invoice and pay it by card or crypto, and you don't need an account to do it.
Do you offer refunds?
Yes, inside the warranty window. Press "Check account works" on your order page; if the check fails, "Get my money back" credits the full amount to your Arkos balance, usually within a few minutes. Store credit itself is non-refundable and never goes back to a card — the Refund Policy has the detail.
Safety & warranty
Is it safe to buy accounts from Arkos?
We've traded for years with thousands of customers. Accounts are checked before they reach you and come with a warranty period. Our reviews are public.
Do you offer any warranty or guarantee?
Every full-access account carries the warranty shown on its listing, with the countdown on your order page. Problems inside that window are replaced or refunded to your balance. Keys that fail to activate within an hour of delivery are replaced — see the Refund Policy for what isn't covered.
What happens if my account gets banned?
If it's banned within the warranty period for reasons not caused by you, we replace it. Bans caused by breaking the game's terms are not covered, and NFA accounts don't carry a ban warranty.
Can't find what you need?
Request a custom order and we'll source it for you.